Why Benjamin Loomis is Encouraging Experiential Travel Through “Priviliged Access” at Amble Resorts

Why Benjamin Loomis is Encouraging Experiential Travel Through

Transformative travel experiences are attractive for many consumers today, and I talked with Benjamin Loomis about why this led him to start Amble Resorts…. “What inspired me to start Amble Resorts was planning a trip to Thailand back in 2007, and not being able to find the type of accommodations I wanted. I backpacked through...

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How John Knowles is Reinventing Retail (And New Media Marketing) at The Roger Smith Hotel with Pop+

How John Knowles is Reinventing Retail (And New Media Marketing) at The Roger Smith Hotel with Pop+

Despite the fact that retailers and hotels could be perfect partners for lifestyle branding, it rarely works out that way....

Feb 06, 2012 No Comments

Social Hospitality Principles Defined and Explained by Chris Brogan and The Roger Smith Hotel

Social Hospitality Principles Defined and Explained by Chris Brogan and The Roger Smith Hotel

Chris Brogan recently found himself exploring Oslo, Norway after a conference. He wanted to buy some gifts for his children...

Jan 26, 2012 1 Comment

Curating Cool: Sabine de Witte and Patrick Mulder reveal digital content creation trends

Curating Cool: Sabine de Witte and Patrick Mulder reveal digital content creation trends

Sabine de Witte and Patrick Mulder are curators of cool. Splitting time between Amsterdam, Barcelona, and other hip cities around...

Nov 20, 2011 No Comments

Top 10 Insights from EyeforTravel North America 2011

Top 10 Insights from EyeforTravel North America 2011

As I’ve done the past two years, I attended EyeForTravel’s Travel Distribution Summit North America event last week – held...

Sep 26, 2011 1 Comment

Meet Bradley Newberger: The Guy Who Turns Music into Money for Hotels

Meet Bradley Newberger: The Guy Who Turns Music into Money for Hotels

As a die-hard music aficionado, wannabe DJ, and devoted fan of chillout music, probably the hardest part opening my hotel...

Aug 23, 2011 12 Comments

Simplifying and EyeForTravel Announce New Awards for Social Media Excellence for Hotels

Today I’m pleased to announce our participation in a joint project with Simplifying and EyeForTravel to identify and reward the...

Aug 19, 2011 1 Comment

“Everything You Do Is Reputation Management” (A Tnooz-TripAdvisor Webinar Summary)

I want to keep the majority of articles we publish here focused on case studies, but today I’ll make an...

Aug 17, 2011 1 Comment

The Ritz-Carlton introduces World Concierge on Foursquare to engage mobile travelers

The Ritz-Carlton introduces World Concierge on Foursquare to engage mobile travelers

Recently, The Ritz-Carlton introduced World Concierge on Foursquare as a way to extend their brand to a mobile audience. I...

Jul 24, 2011 No Comments

Michael Nurbatlian’s Facebook Photo Contest Gained 2,000+ New Fans in 2 Weeks for Indigo Pearl Resort

Michael Nurbatlian's Facebook Photo Contest Gained 2,000+ New Fans in 2 Weeks for Indigo Pearl Resort

In the past 2 years, Indigo Pearl Resort witnessed a clear shift in its market mix: Growing from a heavy...

Jul 17, 2011 15 Comments

8 Ways to Promote Your Hotel’s Eco-Initiatives, with Chris Syvertsen of Mosaic House

8 Ways to Promote Your Hotel’s Eco-Initiatives, with Chris Syvertsen of Mosaic House

This week, Josiah and I discussed the best ways to promote a hotel’s eco-initiatives and exceptional service with Chris Syvertsen,...

Jun 12, 2011 15 Comments

The story behind how Diego Sartori helped citizenM Hotels increase Facebook fans 4x in 12 months and reach the top of TripAdvisor

The story behind how Diego Sartori helped citizenM Hotels increase Facebook fans 4x in 12 months and reach the top of TripAdvisor

Over the past month I’ve been working with Diego Sartori to understand how the strategy he helped build at citizenM...

Jun 10, 2011 1 Comment

10 Questions for Hotel Marketing Strategies’ Publisher, Josiah Mackenzie

10 Questions for Hotel Marketing Strategies' Publisher, Josiah Mackenzie

A huge thanks to Guido vanden Elshout for this enlightening interview with our publisher, Josiah Mackenzie. I’ve worked closely with...

Jun 01, 2011 16 Comments

Romancing ordinary people into extraordinary advocates through live events with James Kinney Live

Romancing ordinary people into extraordinary advocates through live events with James Kinney Live

In this interview, James Kinney – founder of James Kinney Live – shares how hotels can improve their content strategy...

May 29, 2011 4 Comments

Why hotel design directly affects the prices you can charge (And how redesigning one hotel increased ADR by 69%)

Why hotel design directly affects the prices you can charge (And how redesigning one hotel increased ADR by 69%)

Martin Soler told me something that caught my attention: “In my opinion, hotel design is worth at least 40% of...

May 24, 2011 5 Comments

La Maison Champs-Elysées reopens with Maison Martin Margiela design (Or, how high fashion is entering hospitality)

La Maison Champs-Elysées reopens with Maison Martin Margiela design (Or, how high fashion is entering hospitality)

La Maison Champs-Elysées has a privileged location in the Golden Triangle area on the right bank of Paris. Situated just...

May 22, 2011 6 Comments

How to successfully open a hotel (the Martin Soler way)

How to successfully open a hotel (the Martin Soler way)

Martin Soler and his team at WIHP mastermind some of the most successful hotel openings in Europe, such as Hotel...

May 08, 2011 17 Comments

ReviewPro’s City Rankings Project identifies the top hotels in each city by guest satisfaction

ReviewPro's City Rankings Project identifies the top hotels in each city by guest satisfaction

One of the initiatives I’m most excited about working on at ReviewPro is the City Rankings Project, which is ranking...

May 05, 2011 2 Comments

How to run an effective social publishing program

How to run an effective social publishing program

“What do we publish?” That is one of the most frequently asked questions I hear from hotels as they begin...

May 02, 2011 15 Comments

Free class this week: Best practices in social publishing

Free class this week: Best practices in social publishing

I’ve always been a strong advocate of adopting a publisher’s mindset as a key ingredient in the recipe for hotel...

Apr 24, 2011 5 Comments

How The Museum Hotel Improved Their Website Conversion Rate by 100%

How The Museum Hotel Improved Their Website Conversion Rate by 100%

Today, Dave Lemmon shares with us how Redcow Marketing helped The Museum Hotel improve their conversion rate by 100% and...

Apr 21, 2011 13 Comments

16 ways we could improve travel conferences

16 ways we could improve travel conferences

We’re nearing the end of another conference season, and as I look back on all the events I’ve attended so...

Oct 25, 2010 25 Comments

Should your hotel use Tumblr instead of WordPress?

Should your hotel use Tumblr instead of Wordpress?

Ever since I started blogging about eight years ago, I’ve been a huge supporter of the WordPress blogging software. I...

Jul 06, 2010 30 Comments

Setting expectations for happier guests

Setting expectations for happier guests

For some odd reason, I receive a few emails like this each week from unhappy travelers – guests at hotels...

Jun 14, 2010 22 Comments

7 Important Updates We Made With My New Blog Design

7 Important Updates We Made With My New Blog Design

I’ve wanted to re-design this blog for a very long time, and now its finally live! My friend David did...

Apr 19, 2010 24 Comments

130 Hotel Marketing Ideas for 2010

130 Hotel Marketing Ideas for 2010

To help you prepare for the upcoming year, I’ve assembled my annual list of hotel marketing ideas. They say 80%...

Dec 28, 2009 28 Comments

120 Marketing Ideas for Hotels in 2009

120 Marketing Ideas for Hotels in 2009

Everyone loves a good list.  To help you plan for the upcoming year, I’ve put together some of the best...

Jan 06, 2009 34 Comments

The Ritz-Carlton introduces World Concierge on Foursquare to engage mobile travelers

The Ritz-Carlton introduces World Concierge on Foursquare to engage mobile travelers

Recently, The Ritz-Carlton introduced World Concierge on Foursquare as a way to extend their brand to a mobile audience. I...

Jul 24, 2011 No Comments

Michael Nurbatlian’s Facebook Photo Contest Gained 2,000+ New Fans in 2 Weeks for Indigo Pearl Resort

Michael Nurbatlian's Facebook Photo Contest Gained 2,000+ New Fans in 2 Weeks for Indigo Pearl Resort

In the past 2 years, Indigo Pearl Resort witnessed a clear shift in its market mix: Growing from a heavy...

Jul 17, 2011 15 Comments

8 Ways to Promote Your Hotel’s Eco-Initiatives, with Chris Syvertsen of Mosaic House

8 Ways to Promote Your Hotel’s Eco-Initiatives, with Chris Syvertsen of Mosaic House

This week, Josiah and I discussed the best ways to promote a hotel’s eco-initiatives and exceptional service with Chris Syvertsen,...

Jun 12, 2011 15 Comments

The story behind how Diego Sartori helped citizenM Hotels increase Facebook fans 4x in 12 months and reach the top of TripAdvisor

The story behind how Diego Sartori helped citizenM Hotels increase Facebook fans 4x in 12 months and reach the top of TripAdvisor

Over the past month I’ve been working with Diego Sartori to understand how the strategy he helped build at citizenM...

Jun 10, 2011 1 Comment

Romancing ordinary people into extraordinary advocates through live events with James Kinney Live

Romancing ordinary people into extraordinary advocates through live events with James Kinney Live

In this interview, James Kinney – founder of James Kinney Live – shares how hotels can improve their content strategy...

May 29, 2011 4 Comments

How The Museum Hotel Improved Their Website Conversion Rate by 100%

How The Museum Hotel Improved Their Website Conversion Rate by 100%

Today, Dave Lemmon shares with us how Redcow Marketing helped The Museum Hotel improve their conversion rate by 100% and...

Apr 21, 2011 13 Comments

10 Questions for Hotel Marketing Strategies’ Publisher, Josiah Mackenzie

10 Questions for Hotel Marketing Strategies' Publisher, Josiah Mackenzie

A huge thanks to Guido vanden Elshout for this enlightening interview with our publisher, Josiah Mackenzie. I’ve worked closely with...

Jun 01, 2011 16 Comments

111 Hotel Marketing Ideas for 2011

111 Hotel Marketing Ideas for 2011

As has become my tradition at the end of each year and beginning of a new one, here’s my summary...

Jan 01, 2011 14 Comments

Recipe for Success: Six Ingredients in Rapidly Rising Brands

Recipe for Success: Six Ingredients in Rapidly Rising Brands

If success leaves clues, you should spend a lot of time analyzing thriving companies. That’s my mission here: trying to...

Oct 18, 2010 17 Comments

The Concierge Approach to Content Marketing [Free Report]

The Concierge Approach to Content Marketing [Free Report]

Savvy organizations are building a powerful presence for themselves on the web by publishing useful information. This content can take...

Sep 27, 2010 5 Comments

Guidelines for Budget Planning: A Quick Guide for General Managers

Guidelines for Budget Planning: A Quick Guide for General Managers

What’s the best way to budget for digital communications? That wording is important, because this topic covers more than just...

Sep 20, 2010 4 Comments

Free Report: How to Get More Out of Your Social Media Profiles

Free Report: How to Get More Out of Your Social Media Profiles

Josiah’s note: This article is just a small excerpt of a report containing simple, powerful changes you should make to...

Sep 08, 2010 1 Comment