This is post from our friend Rajul at London Hotels Insight. He gives us some case studies how a couple hotels are doing this well, and I think you’ll get some good ideas here.

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Hoteliers in London often ask me how to deal with TripAdvisor comments.  A recent survey by TripAdvisor/Market Metrix found that 85% of hotels have no guidelines on how to handle negative guest reviews published online.

To address this issue, I would like to look at London hotels that appear to do this well.  I hope this will encourage others to follow suit, knowing that complaint recovery is one of the best ways to build customer loyalty.

We all love to use TripAdvisor, but it does have faults. Occasionally, people use the site malevolently.

I know one very solid London hotel where someone posted a lot of negative comments when they returned home and asked friends and family (who had of course never stayed at the hotel) to do the same. These negative comments went against the grain of most other reviews in a hotel where I personally know the management to be very diligent.

If the hotel can prove foul play in such cases, management should contact TripAdvisor directly to see if invalid comments can be removed.  TripAdvisor is usually understanding and even-handed in these situations. It’s not about whether a hotel gets complaints but how well – and how personally – it responds to them.

But back to the original question: assuming a negative comment is genuine, how should hotel management respond to it, if at all?

Some hotels put in standard responses – the worst possible solution.

By entering some “blah blah” about how you value their feedback, etc. (without addressing the specific underlying issue) a hotel’s management is simply being arrogant.  It’s better not to bother responding at all.

Other hotels respond to negative comments by thanking the guest (which is a good start) and then mentioning some specific steps they have taken.

Better still, they may actually give ownership of the issue to the hotel department head responsible for that area, who responds in person.

That for me underlines that complaints are a genuine improvement opportunity – if the hotel in question is fundamentally well-run of course.

Read more…

This is a guest article from Ran, an SEO specialist and Hotel Marketing Strategies reader in the UK.

Search engine optimization (SEO) is the process of improving your site to increase the volume of traffic from search engines such as Google, Yahoo, AOL and Bing via natural search results. Fundamentally, the higher your site is ranking for a particular search term, the more traffic you’ll get. Therefore your goal is to increase your ranking within the search engine guidelines as it will directly influence your revenue.

Here are 10 SEO tips to get a new site off to a great start:

1. Save On the Site’s Development – Whether you will own your SEO work or hire a 3rd party agency to manage it, optimizing your site will cost you time and money. Consider launching with the absolute basic of features in order to keep a decent budget for marketing and later on for site tweaks.

2. Don’t Save on Hosting – While saving on the initial development cost could work well, investing in quality and reliable hosting is where you should not save. Ensuring your website loads quickly is crucial for your optimization success and for user experience.

3. Get the Domain Name Right – Buying the right domain name is one of the most important decisions you’ll need to make at the very start. I would suggest buying a descriptive name which unlike a generic name can make life just a little easier when optimizing the site. An example for a descriptive name will be hotelmarketingstrategies.com, while Google.com is an example of a generic domain name.

4. List the Keywords You’d Like to Rank for – Normally optimizing your site means shortlisting the keywords which you’d like to rank for and optimizing each page around one key term. You should pick the keywords which describe your product or service and most importantly pick the keywords which are likely to convert well for the business.

5. Use the Metadata Tags Correctly – Once you have shortlisted your keywords you would need to insert them into your pages using the metadata tag location. Don’t stuff all those key terms into each page, but rather insert one term per page together with descriptive information. To optimize your site for Google, limit the page title to 70 characters and the page description to 140 characters. Here’s how the metadata comes into view when users search for a specific term:

6. Invest in Content – Original content in the form of articles, reviews, guest testimonials and even elaborate FAQs are very important for your optimization success. While not to underestimate other factors, the search engines place huge weight on the level of content on your site. By adding high quality original content closely related to your keywords the search engines will associate your site with the search term and over time it will become an authority site. The best example to demonstrate this point is probably Wikipedia.

7. Consolidate Homepage Versions – Some websites have multiple versions of their homepage which will result in poorer performance as your authority will be spread across a few homepage versions. The most common issue is having non www and www versions. To test how many versions of your page exist use a content duplication checker and fix the issues found.

8. Leverage Your Image – Traffic from users searching for images such as hotel locations could benefit your site. To optimize your images for Google Image Search, make sure you use a descriptive file name so park-hotel-ca.jpg is better than 9h80.jpg, images are hosted on your site on a folder /images/park-hotel-ca.jpg and always use alt text to describe the image.

9. Find and Fix Error Pages – Ensuring that all the site’s pages are working and loading quickly will increase their chances of getting indexed. If you have Google Analytics installed you can find this information under the content tab -> contact by title. Otherwise, try the free utility xenulink. This software will verify your internal link types such as normal links, images, etc and will highlight any issues found.

10. Add Privacy Policy or Terms and Conditions – It is important for the engines to send traffic to reputable websites. Adding privacy information and terms & conditions (when applicable) can help your ranking and it won’t cost anything if you use of the free privacy policy generator.

Now you’ll be off to a great start!

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Ran is the online marketing manager of hardwood flooring seller Wood and Beyond.

This post is by guest expert Neil Salerno.

At last, most hoteliers would agree that the only way to measure the effectiveness a hotel website is to track the number of reservations being generated from it. For those of you who are still satisfied with simply knowing how many visitors your site gets, you may be missing the big picture. Getting more visitors doesn’t necessarily mean you are getting more reservations.

There are actually two separate issues at hand:

1. Driving visitors to your site
2. Converting lookers into bookers once they visit

Many people are quick to consider search engine optimization, but more people need to concentrate on WSO, website optimization. WSO is your site’s ability to sell your hotel, once users visit the site.

There are many WSO points which contribute to making a productive hotel web site. Contrary to the belief of some site designers, a hotel website is not just an attractive online brochure with moving parts, bells, and whistles; it should be a tool to generate sales; and that takes marketing expertise. Unless one is designing a site for a museum, there are definite marketing principles involved in the design itself.

Perhaps the most difficult undertaking is to make people understand that their attractive web site may be a marketing failure because it lacks the sales tools to produce reservations; such as well-written, keyword rich, sales text, technically acceptable photography, an easily understood navigation scheme, researched and carefully chosen search terms/phrases, workable description and title Meta Tags, and a good link strategy.

Here are nine steps that others are using to help ensure that their site will capture a greater share of online reservations.

Avoid Flash Intros and Other Flash Elements

An introduction landing page may look pretty, but they don’t do a thing to help your site’s popularity nor its productivity. I’m sure one of the most frequently clicked links on these web sites is “skip intro.” People aren’t looking to be entertained, they are looking for information. Tell your web designer, no thanks on flash intros.

Search engines only read text. A little flash can be attractive, but too many web designers get carried away with it. Your web designer needs to spend more time developing text, which is far more important to the success of the site.

There appears to be a growing preference towards developing the entire site in flash. It sure is pretty but it has some huge problems. It’s costly to produce and costly to make changes. Most flash requires navigation links to be double-clicked in order to function. This may sound like no big deal, but many users will assume the link is broken, since we are all so accustomed to single-clicking links.  This type of site may be perfect for an art gallery or museum, but dysfunctional for a hotel sales site. Second, flash confuses search spiders and almost always encourages a low site ranking. Third, take a good look at successful booking portals like Expedia, Travelocity, etc…No flash!

Be Careful with Photos and Other Graphics

Photos create interest, but text sells. You can make your photos more interesting and searchable by simply adding text descriptions to every photo. This works especially well for “photo galleries” on your site. Since search engines only read text, your photos will become part of the search process and actually increase the popularity of your site.

Navigation Scheme on your Site

The first rule of hotel site design; don’t make it necessary for visitors to “learn” how to navigate your site. Website designers, who lack hotel marketing expertise, tend to become overly creative when designing and naming navigation elements. Your site’s navigation scheme is among the primary evaluation essentials for search engine spiders when ranking your site.

Drop-down menus are acceptable, but stick to common labels. You can’t go wrong with common labels such as “facilities”, “amenities”, “activities”, etc. Talk about confusing, we even saw one web site that labeled their home page “lobby.” Don’t try to reinvent the wheel. Navigation elements do not need to jump, twirl, or flash in order to create interest in your site.

Meta Tags and all that Technical Stuff

There is some debate over the importance of Meta Tags, some search engines swear by them, some don’t. It only makes good ‘ole common-sense, however, to make sure that you have the proper tags attached to your site-they are free. Want to see your tags? It’s easy, go to Explorer and find your site, then click view, source.

There are various tags, such as Title Tags, Description Tags, Key Word Tags, etc. If there are tags entered, how well were they researched? How accurate are they? For most search engines, tags help them find your site. By the way, some Meta Tags should be different on each page of your site. There are several web sites which will allow you to see how many searches were performed, during the previous month, for each search term used. They will even suggest search words and phrases you might never have thought of. Don’t guess; you could be wrong.

What Does Your Site Say? (and how does it say it?)

The most common error on hotel web sites is poorly developed text. I can always recognize a site designed by a techie; the text usually looks like an after-thought. Text is the most important element of the site for two reasons; text is the only element that search engines can see, and second, text is what sells your hotel. Photos create interest, but text sells.

Realizing that most visitors will rarely read your entire site, it’s essential that the text is written in order of importance from top to bottom. The first two to three paragraphs should include as many key words/phrases as possible to facilitate searches. Be careful not to overdo it, you could be accused of spamming.

Home page text is obviously most critical. This is your opportunity to clarify your location, not simply your address and the most important selling features of the hotel. The location description should contain distances to room generators, such as attractions and businesses, etc.

Don’t forget to ask for business; you are writing sales text, not a brochure. The old concept of features and benefits still apply. Write as if you are talking to your visitors; forget ninety-dollar technical terms: talk plainly. Developing text should consume the most time and thought in designing your site.

A Booking Engine Could be Your Best Investment

For the life of me, I can’t think of a single reason why every independent hotel site shouldn’t have a booking engine attached. Independent hotels need a booking engine to gain equal footing with franchised hotels. Simple fact is that more and more users are booking reservations in real-time online. Email availability inquiries just don’t do it, anymore.

Not all booking engines are equal. Look for an engine that can be easily maintained; you will have to maintain rates and room inventory. Look for a well-designed engine, which is user-friendly and professionally designed. Look for an engine that charges a flat fee each month with no commissions or booking fees. Look for an engine that has a good technical staff to assist you.

Above all, don’t expect Internet users to be satisfied with email reservations on your site. We can only guess how many reservations you could be missing. For those of you, who think that a booking engine is financially out of reach, think again, the return on this minor investment is huge.

Collect and Use Your Web Site Data

There are many web site data collection software programs and basically they all collect just about the same information. You need to know your primary feeder-markets, primary referral sites, most productive search engines for your site, etc.

Make sure that your web master knows how to use this information to make changes to your site. There is no “perfect” web site; only those we continue to strive to make perfect. Software such as Google’s Analytics can show the popularity of each page on your site, so adjustments can be made. This service collects data from visitors to your web site. Yes, it’s affordable too; for now it’s free.

In the old days of print advertising, my favorite saying was “50% of all advertising is a waste of money; the problem is we don’t know which 50% it is.” This is not true with a web site; we can easily see what is productive and that which is not productive.

Pay-Per-Click Advertising

In those good ‘ole days, we had to spend money to advertise our hotels, without knowing what the response would be, if any at all. Pay-per-click advertising is exactly as it appears; you only pay for those users who actually go to your web site.

Check it out; it could be a great investment if you find someone who knows how to use it properly and will maintain it for you. It could help you dominate your competition.

Develop a Link Strategy on your Site

Several search engines also use your site’s popularity to rank your site. They measure in-coming and out-going links. Links to attractions and relevant locations can be very useful. Use some caution, however, it helps to link to those sites that are most popular and never place out-going links on your home page.

Dollar for dollar, Internet website marketing represents the best-value sales tool available to hotels today. It still provides a great return-on-investment and is the great equalizer for Independent hotels. Don’t be satisfied with a site which looks attractive, but produces too few reservations

Neil Salerno, the Hotel Marketing Coach, advises hotels on how they can best use their websites to attract more guests. You may email him at NeilS@hotelmarketingcoach.com.

This post is by guest expert Neil Salerno.

There’s only one way to know whether or not your website is doing its job and, that is, to check the number of reservations it’s generating. If you have an independent hotel, this is an easy task; your booking engine’s analytics should tell you. If it’s franchised, it’s a little harder because most brands don’t want you to know how much your proprietary site is contributing to bookings. Many don’t want you to have a proprietary site at all.

Unfortunately, many franchises still discourage the use of proprietary websites and/or measuring your own site’s production. It’s a matter of self-preservation; they’re afraid you won’t need them, I guess. A big hooray for enlightened brands like Hilton and Preferred Hotels, which support the use of proprietary sites for their hotels. It makes common sense; proprietary sites can do what franchise sites cannot. Only a little more than 20% of searches are performed by brand name, anyway.

Is Your Website Producing Business? (Do you know?)

More and more hoteliers are turning to the Internet to sell their hotel rooms, food, beverages, and other facilities. But, the question is just how effective is that website to attract visitors and book business? It is amazing how many hoteliers have no idea whether or not their site is actually producing business and appear satisfied with only knowing how many visitors the site gets.

Would you hire a sales person and not measure how much business he or she books? Would you be satisfied just knowing how many people they talk to? I doubt it.

More than just the way they look, too many hotel sites are not designed to be found through generic search nor are they designed to drive reservations. In the last few years, many website designers have gravitated towards building websites for hotels. Unfortunately, many of them have no hands-on experience with hotels to understand how and why people choose a hotel online. It’s also sad that many of them don’t know how search engines work either.

Destination-focused Websites

Some hotel sites are nothing more than online brochures. A hotel online brochure is a site, which only covers information about the hotel itself; that makes it dead-in-the-water from a search standpoint. Someone who designs such a site, doesn’t understand how travelers use the Internet to find and book rooms.

Few people choose a hotel before choosing a destination. The fact is that most travelers first select a destination, attraction, or activity, then select a hotel within the scope of that destination. Hotel online brochures mention little, if any, information about the destination features nearby. Yet, this is the most important search findability information on your site. Selecting a hotel is most often the “second” decision made by travelers.

A Matter of Value

The location, not the address, of a hotel plays a very important role in the process of determining value. Most travelers do not choose a hotel by facilities and rates alone, it’s value that counts. How convenient the hotel’s location is, as compared to where they need or want to be, is their primary value decision.

It’s Also a Matter of Search Findability

Just designing a website that looks great is a small part of a site designer’s responsibility; almost any site designer can make an attractive site. You’ve read a lot about a site’s search ability or findability; to me, the most important part of any site. Many site designers appear to have been enlightened about the use of title and description meta tags; important search elements, but we still see a lack of understanding about keyword search tags.

Many search engines, like Google, search for keywords within the body text of each web page. This is why keywords are useless unless they have been incorporated within the site’s content. Remember, content is king. Researching and using popular keywords is essential to generic search. Generic search incorporates location attributes; trip types, such as meetings, weddings, etc; and popular attractions or activities.

Getting on page one of generic searches is an achievable goal for all hotels; the ultimate goal is to be within the first three generic search results. Pay-per-click advertising is a great tool for sponsored search results, but is too costly if generic search is ignored.

Competition has never been keener than it is today and the vast majority of travelers are using the Internet to decide where to go and where to stay. There is markedly less incidental travel since the recession started; making productive hotel websites more important than ever before.

Promoting your hotel through the Internet does not end with the publication of your website on the web, it only begins at that time. There are many hoteliers that are successfully marketing their hotels online through packaging, special promotions, holiday activities, and guest comments. Are you?

Neil Salerno, the Hotel Marketing Coach, advises hotels on how they can best use their websites to attract more guests. You may email him at NeilS@hotelmarketingcoach.com.

Josiah’s note: Today I’m excited to welcome guest expert Neil Salerno to share his insights on budgeting for hotel internet marketing. Neil has worked over 35 years in the hospitality industry, and has experience with franchise and independent hotels ranging from small boutiques to world-class resorts.

I wish I had a dollar for every time I’ve been asked how much hotels should spend to develop a successful presence on the Internet. I guess this is one of those questions that would get many different answers from many different people, but I will attempt to present a common-sense approach to the Internet budgeting conundrum.

I’ve read a recent article which produced a survey as a budgeting guide for hotel Internet marketing. I think it’s good to know what others are doing and focusing on, but most of the numbers, that the survey offered, have little relevance to the average hotel. As an example, the article suggested that 33% of their respondent hotels budgeted $100,000 to $500,000 for Internet marketing in 2007; this obviously includes franchise spending versus individual hotels, it appears somewhat unrealistic for the average hotel.

Internet marketing starts with an optimized proprietary web site followed by a well-conceived SEO, web marketing, and link strategy program. Internet marketing is not rocket science; hotels need a site which is easily found through generic search and one which contains the right content to generate reservations.

Make no mistake; the Internet is still the best value in hotel marketing. Dollar for dollar, nothing you can do to promote your hotel can equal the resulting benefits from having a significant presence on the Internet. Most hotels have a web site, but too many of them are ineffective in today’s web marketplace; mediocre is no longer good enough.

The question of how much a hotel should invest in Internet marketing is largely an individual hotel assessment, however, every hotel, small or large, franchise or independent, should have a strong presence on the Internet. The best part is, unlike other areas of marketing expenditures, Internet marketing results are completely measurable and transparent; and therefore, this is spending which can easily be justified to owners and managers.

The amount of money which any hotel can invest in Internet marketing is limited by its total marketing budget; so, how much should be devoted to the Internet. I have always been an advocate of proportional spending in hotel marketing. If your goal for Internet generated sales is 30% of total sales, it is certainly reasonable to devote 30% of your marketing budget to achieve that goal.

The challenge is that not enough hoteliers know how much business their site is generating or how much business their site should produce. Franchised hotels have an edge, in this regard, since most franchises produce a periodic report of Internet production, which can then be compared against their spending for Internet marketing.

Independent hotels can gauge production through reports from their online reservation booking engine. Their advantage is that booking engine reports provide much more detailed information than that which is forthcoming through the franchises. The combination of web site analytics reports, to evaluate visitors to your web site, and booking engine reports, which measure reservations made, gives hoteliers the opportunity to assess the effectiveness of their web site.

The actual dollar amount which should be devoted to Internet marketing will vary greatly depending on the characteristics of the hotel, its market environment, total dollars available, and other factors. As one hotel owner mentioned to me recently, “I don’t have a pre-determined Internet budget, but I am willing to invest whatever is necessary to get my share of Internet reservations.” This is sound thinking.

Invest too little and your results could be below acceptable levels as well. Short-cuts, such as using a web site design template or employing a site designer with no hotel marketing experience or a proven site development record can also be too costly in terms of booking results.

Every time I think of this subject, I think of the story my friend David Brudney offers about the man who is frustrated with a loud creak in his stairs. He calls in a carpenter to fix it; the carpenter examines the stairs, promptly hammers in a nail, eliminating the creaky noise. He hands a bill to the man for $65. The man says “all you did was put a nail in the stairs.” He then looks at the bill and it says:

Adding a nail to the stairs…$2.00

Knowing where to put the nail…$63.00

Knowing how and why consumers search for and choose a hotel, how the search process works on the net, what content is needed on the site in order to have the site found and what is needed to drive visitors to make a reservation; this is all more important than simply knowing how to design an attractive web site.

As I have said so many times before, a hotel web site is not merely an online brochure of your hotel. It needs to be an interactive sales piece designed to be easily found through generic search; and, once found, it must be designed to produce reservations. It is simply not enough to have an attractive web site.

The cost to develop a web site is largely a matter of the time it takes to research, prepare, and create it. There are a number of search and sales elements which are necessary to make it a functional hotel web site. Many people think it’s simply a matter of creating a unique design, but there is a lot more involved. Here are just some of the necessary steps:

• Perform research to find and exploit the most popular search key words and phrases
• Perform a comprehensive online competition analysis to shape the site’s overall substance and design.
• Compose body text (Content) which incorporates those key words in a hierarchy format to facilitate search.
• Incorporate good quality, high resolution, and optimized images into the overall site design to focus attention on site content.
• Design a functional site navigation scheme to facilitate easy viewing of site pages and favorable acceptance by search engines.
• Develop site sales content which contains the necessary hotel sales essentials, such as location, facilities, and attractions.
• Craft a design which is totally compatible with search engine guidelines.
• Develop a “white hat” link strategy to popularize the site and produce a higher page ranking.
• Build local & regional search listings to dominate local competition.
• Monitor site traffic results to evaluate the sites effectiveness.

Once a site is properly developed and published, then and only then, is it ready for search engine optimization and other site marketing techniques necessary to dominate your competition. Any efforts to search optimize or market a poorly developed site is a waste of time and effort.

Making Difficult Choices

Most other forms of hotel marketing have a very limited shelf-life. Printed brochures, print advertising, and even broadcast advertising have very short life spans. Yet, the effective life of a well designed web site is five years or more.

Before the Internet, hotels budgeted and spent huge sums to promote their hotels, with no guaranty of results and, even worse, no practical way to measure results. Web site analytics provides detailed data which smart hoteliers use to track, modify, and measure the results of every Internet dollar invested. Never before have we had that ability.

Just a few years ago, it was difficult to find a web site design company that had any hotel marketing experience. Today, it seems that there are so many more designers laying claim to that experience. Choosing the right company to design, optimize, and market your hotel’s web site is critical to its ultimate success. Every day I hear from hoteliers, from all over the world, who have had attractive sites designed, but are getting terrible booking results.

The first thing one has to do is to stop judging a web site by how nice it looks. The way your site looks is not nearly as important as the way it functions in search and sales. A well-designed site can function well and be attractive, but function is by far the most important.

There are too many so-called hotel web site design companies who know all the Internet buzz-words, but have no clue how to design and market a site for search and sales. Don’t be fooled by the size of the design company bidding to design or re-design your web site; large or small, do they develop functional hotel sites and marketing programs for an affordable price.

When creating your Internet marketing budget, my advice is don’t let yourself be influenced by surveys, tables, and graphs; your Internet marketing program should be decidedly exclusive to your hotel, or group of hotels; their individual markets, funds available, and your goals for Internet sales. Choose a marketing partner with the knowledge of how hotel Internet marketing can work for your hotel.

Neil Salerno, the Hotel Marketing Coach, advises hotels on how they can best use their websites to attract more guests. You may email him at NeilS@hotelmarketingcoach.com.

Josiah’s note: I’ve wanted to write a series of posts about producing video for your hotel, but frankly didn’t feel like the best person for the job. Since this is such an important subject, I wanted to bring in a subject expert. Fortunately, the talented Kfir Pravda has agreed to write several posts here sharing his insights into online video production. The articles will be a little technical, but we hope they will be helpful for hoteliers wanting to produce their own videos.

Producing video is a tricky thing. That’s why many companies are hiring pros to do it. But the ability to produce and distribute video was never cheaper. If your hotel is interested in creating rich media fast and in an affordable way, there are some basic things you should know about cameras.

But, before we start, let’s put one thing straight:

No camera can save a bad script, horrible talent, or plain bad experience — some great things are done with cheap cameras (1938 Media for example), and some horrible pieces of moving pictures were done in huge budget (did anyone say “The day the earth stood still“?).

Equipment can make your life easier, make some things feasible, but that’s it. Nothing can replace talent and knowledge. in other words – IT IS NOT WHAT HAPPENS WITHIN THE CAMERA THAT IS IMPORTANT, IT IS WHAT HAPPENS IN FRONT OF IT.

Ok, with that out of the way, let’s get started:

Number 1 Consideration – Audio

Yes, it sounds strange but the most important thing in video is actually Audio. If your image is not that good but your audio is excellent, people would watch, or at least listen. However, you can be Gordon Willis and have amazing images, but bad audio will make people just close the browser.

So, when you are considering buying a camera, check if it has an audio jack. It doesn’t have to be a professional XLR input (three pins socket), it can be a plain 3.5 mm one. But without it you will have to count only on the external mic of the camera – which is usually awful. This is one of the reason that I am not a huge fan of Flip Mino, Xacti, Kodak Zi6 and so on. They are great for mom and pop videos, and maybe for very hot news coverage, but personally I won’t recommend them for other uses (unless you figure out a way to connect an external mike to it). A way to bypass this issue is by recording audio with a separate mike, and then sync it. If you have the equipment, time and patience – that’s great. But then it might be worthwhile just to buy a different camera.

High Definition (HD) vs. Standard Definition (SD)

True – in many cases the web is not exactly the best HD experience. But with Vimeo, HQ YouTube, and podcasts, more and more people see online originated HD videos on their computers. So if you buy a camera now – go HD. Which brings us to the next consideration

My choice – I’ve bought an HD camera, didn’t think twice.

Tape vs. Tapeless, HDV and AVCHD

Now we get to the juicy part, that is not an issue only for amateurs and semi-professional creators but for the whole industry. There are no clear rules here, but let’s start with explaining the differences between these methods:

Tape – an established, cheap to use media. You can buy a MiniDV tape in almost every electronics store, and the best thing about it — it is a great archive solution. Now, MiniDV tapes were originally created for SD format, but, there is an HD format called HDV that records an hour of HD on a MiniDV tape (the same as in SD format). So, if you go tape, you usually go HDV. The main pitfall of tape is the capturing process. When you will need to deliver the footage to your editing system, you’ll need to play the material from the camera to the system, a process called capture. This process takes the same amount of time as your footage length. Another pitfall with Tape based cameras is that they can’t be too small as they have a limitation — the tape size.

Tapeless – tapeless cameras are using different media for storing its footage — hard disk, flash memory, or DVD. These cameras allow you to connect your camera to your computer and drag and drop the images to your editing system. It saves a lot of time, as you don’t need to wait for the capturing process. However, the main issues with tapeless are:

1. There is no good archiving solution — remember when you lost all of your old MP3 in the latest HD crash? The same can happen to your footage — your videos are just files on an HD. This is an industry wide issue, not just for us, prosumer guys.

2. The format is very resource intensive (meaning, not so much fun to edit) — most HD based cameras are using a format called AVCHD. In short, this format is heavier on the processor, and requires a stronger machine. Mac users also know that many of the editing applications automatically convert the files from the camera to an Apple Intermediate Codec, a time consuming process as well. So all in all, I am not certain that the reduced capturing time worth the editing hassle later on.

3. If you are in a long trip, or have no way to offload your camera, you might be stuck with a great tapeless camera with no room for new footage. With tape based solution you just put in a new one—.

My decision - I’ve bought a tape based, HDV camera. BUT if you are not editing a lot, have a strong enough computer, offload your camera a lot, and not concerned with archiving your material — tapeless might be the answer for you.

Tripod and Monopod

Tripod, like audio, is the kind of thing that goes a long way in improving your production value (a cool way to say looking better). Make sure that whatever you do you get a camera that can be connected to a tripod. You might not buy one now, but you need to have the possibility to do so.

In the next post in this series I will review some of the popular cameras out there, up to $1,000.

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Kfir is owner of Pravda Media Group and consultant to organizations around the world. You can read more of his thoughts on his blog: Pravda on Media and Technology