Comments on: The concierge approach to hotel marketing online http://www.hotelmarketingstrategies.com/concierge-approach-to-marketing/ Internet Marketing Ideas for Your Hotel Wed, 17 Mar 2010 01:59:56 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: @hhotelconsult http://www.hotelmarketingstrategies.com/concierge-approach-to-marketing/comment-page-1/#comment-678 @hhotelconsult Tue, 11 Aug 2009 21:51:01 +0000 http://www.hotelmarketingstrategies.com/?p=1424#comment-678 This has worked brilliantly for me... I am piping in local news, event info, I am also doing morning weather forecasts for out local area. I am so busy engaging in real dialogue I don't have time to advertise or push rates that much... in fact they keep coming to me. Root yourself in the community and answer any and all questions, whether they have to do with your brand. I don't know if it's polite to post old blog posts, but for some reason this early March "Concierge 2.0" article got a lot of hits http://www.hrabaconsulting.com/blog/2009/03/04/the-new-job-description-concierge-20-what-makes-an-excellent-brand-managerhotel-smo/ Also I talk a bit about why social media should rest with your concierge department - "It is about earnest concern about a guest’s reactions, needs, or thoughts. It is about being real in your conversation with a guest, precisely what much of marketing is not." http://www.hrabaconsulting.com/blog/2009/03/12/what-do-you-say-about-managers-not-in-the-room-or-hotel-managers-dont-get-caught-unaware-like-you-did-during-the-optimization-period-of-the-90s/ I know I am late getting here but hey... I have been swamped. Again I know it's late, but thought I would share! You are dead right, and it is time for hoteliers to know how best to utilize this method of communication. This has worked brilliantly for me… I am piping in local news, event info, I am also doing morning weather forecasts for out local area. I am so busy engaging in real dialogue I don’t have time to advertise or push rates that much… in fact they keep coming to me. Root yourself in the community and answer any and all questions, whether they have to do with your brand. I don’t know if it’s polite to post old blog posts, but for some reason this early March “Concierge 2.0″ article got a lot of hits http://www.hrabaconsulting.com/blog/2009/03/04/the-new-job-description-concierge-20-what-makes-an-excellent-brand-managerhotel-smo/

Also I talk a bit about why social media should rest with your concierge department – “It is about earnest concern about a guest’s reactions, needs, or thoughts. It is about being real in your conversation with a guest, precisely what much of marketing is not.”

http://www.hrabaconsulting.com/blog/2009/03/12/what-do-you-say-about-managers-not-in-the-room-or-hotel-managers-dont-get-caught-unaware-like-you-did-during-the-optimization-period-of-the-90s/

I know I am late getting here but hey… I have been swamped. Again I know it’s late, but thought I would share! You are dead right, and it is time for hoteliers to know how best to utilize this method of communication.

]]> By: Tuncel http://www.hotelmarketingstrategies.com/concierge-approach-to-marketing/comment-page-1/#comment-634 Tuncel Wed, 15 Jul 2009 06:16:55 +0000 http://www.hotelmarketingstrategies.com/?p=1424#comment-634 Thank you for the great article, Josiah. I think putting directions on the website should be accompanied by some kind of blog post comparing the alternatives from an insider's point of view. I will post one shorly. Thank you for the great article, Josiah. I think putting directions on the website should be accompanied by some kind of blog post comparing the alternatives from an insider’s point of view. I will post one shorly.

]]> By: Josiah Mackenzie http://www.hotelmarketingstrategies.com/concierge-approach-to-marketing/comment-page-1/#comment-626 Josiah Mackenzie Fri, 03 Jul 2009 03:47:49 +0000 http://www.hotelmarketingstrategies.com/?p=1424#comment-626 That sounds like an interesting website - I'll have to check it out. Thanks for sharing, Nuno! That sounds like an interesting website – I’ll have to check it out. Thanks for sharing, Nuno!

]]> By: Nuno Valinhas http://www.hotelmarketingstrategies.com/concierge-approach-to-marketing/comment-page-1/#comment-619 Nuno Valinhas Wed, 01 Jul 2009 19:09:39 +0000 http://www.hotelmarketingstrategies.com/?p=1424#comment-619 Hi Josiah! Excellent article, as always. Recently I've found a new website (at last for me) called "The Concierge Questionnaire" www.conciergequestionnaire.com or http://twitter.com/ConciergeQ They basicaly display info given by the hotels in a way that it feels like you're getting an advise from its Concierge. It is really nice. We've already all our properties featured, as well as a group page: www.conciergequestionnaire.com/group.php?id=28 Usefull content on our website it's someting that is being considered for the new layout of it. Nevertheless, we have always displayed a concierge direct contact (email) for each Tiara hotel, as you can see in this example of Tiara Park Atlantic Lisboa: www.tiara-hotels.com/lisboa/concierge-en.html Cheers Hi Josiah!

Excellent article, as always.

Recently I’ve found a new website (at last for me) called “The Concierge Questionnaire” http://www.conciergequestionnaire.com or http://twitter.com/ConciergeQ

They basicaly display info given by the hotels in a way that it feels like you’re getting an advise from its Concierge. It is really nice.

We’ve already all our properties featured, as well as a group page: http://www.conciergequestionnaire.com/group.php?id=28

Usefull content on our website it’s someting that is being considered for the new layout of it. Nevertheless, we have always displayed a concierge direct contact (email) for each Tiara hotel, as you can see in this example of Tiara Park Atlantic Lisboa: http://www.tiara-hotels.com/lisboa/concierge-en.html

Cheers

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