Comments on: Beating Negative Hotel Reviews: An Action Plan for Proactive Reputation Management http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/ Internet Marketing Ideas for Your Hotel Mon, 30 Jan 2012 16:48:14 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Natalie Fox http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-3947 Natalie Fox Thu, 02 Jun 2011 06:24:07 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-3947 This post is great.. I am glad to see this informative content. I am looking forward to see more content like this.. Keep it up!! If you have time you can visit this site that i managed to surf in: <a href="http://www.hotel-reviews.us/" rel="nofollow">Hotel Reviews</a> and <a href="http://www.hotel-reviews.us/hotelreview.php" rel="nofollow">Reviews of Hotels</a>> This post is great.. I am glad to see this informative content. I am looking forward to see more content like this.. Keep it up!!

If you have time you can visit this site that i managed to surf in:
Hotel Reviews and Reviews of Hotels>

]]> By: M.S. http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-3429 M.S. Tue, 22 Feb 2011 03:10:06 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-3429 I agree heartily with your suggestions of what to do about negative reviews. Unfortunately, my employer has not reached the stage yet where he allows any reviews, + or - , to appear on websites he is setting up. How do you convince him that reviews are essential....they're what customers actually search for first? I agree heartily with your suggestions of what to do about negative reviews. Unfortunately, my employer has not reached the stage yet where he allows any reviews, + or – , to appear on websites he is setting up. How do you convince him that reviews are essential….they’re what customers actually search for first?

]]> By: Jon http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-846 Jon Wed, 18 Nov 2009 21:22:40 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-846 Good article. This is actually in line with the policies we developed some months ago, but there were some new ideas in there as well. Nice to get some affirmation, I suppose. Good article. This is actually in line with the policies we developed some months ago, but there were some new ideas in there as well. Nice to get some affirmation, I suppose.

]]> By: Amanda http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-645 Amanda Fri, 24 Jul 2009 03:13:45 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-645 I have really lately been trying to get my hotel in the social media action.. and we got our first review on trip advisor. It was an okay review.. It was most definitely a "ranter" complained about connecting room noise... anyways i have been debting whether and not to put a manager's response to their review and this article really helped out thanks. I think that an okay review is better than no review??? I have really lately been trying to get my hotel in the social media action.. and we got our first review on trip advisor. It was an okay review.. It was most definitely a “ranter” complained about connecting room noise… anyways i have been debting whether and not to put a manager’s response to their review and this article really helped out thanks. I think that an okay review is better than no review???

]]> By: Richard Nesta http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-642 Richard Nesta Wed, 22 Jul 2009 15:13:31 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-642 Great information, well said. Thank you. Richard Great information, well said. Thank you.

Richard

]]> By: Josiah Mackenzie http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-624 Josiah Mackenzie Thu, 02 Jul 2009 14:09:15 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-624 Great point Dao. I'm glad this blog has helped you - thanks for reading! Great point Dao. I’m glad this blog has helped you – thanks for reading!

]]> By: Dao http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-621 Dao Thu, 02 Jul 2009 09:16:41 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-621 Thanks for the reply, I have the same idea. The difficult thing is making people see the value of review responses. Some of us still look at it as tasks, not yet the marketing/PR opportunity. The operation team should be the one who respond to the reviews (maybe under marketing advices), because they work directly with costumers. Thanks again, Josiah, I forgot to mention that your blog has made my job a lot easier. I just started my job 2 months ago with little experience, and luckily I found your site to put me on the right track. Keep up the good works!! Thanks for the reply, I have the same idea. The difficult thing is making people see the value of review responses. Some of us still look at it as tasks, not yet the marketing/PR opportunity. The operation team should be the one who respond to the reviews (maybe under marketing advices), because they work directly with costumers.

Thanks again, Josiah, I forgot to mention that your blog has made my job a lot easier. I just started my job 2 months ago with little experience, and luckily I found your site to put me on the right track. Keep up the good works!!

]]> By: Josiah Mackenzie http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-612 Josiah Mackenzie Mon, 29 Jun 2009 14:25:37 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-612 I think you should try to respond to as many as possible. Even reviews posted 2-3 months ago will be read by potential guests. Great to hear you're starting to monitor social media - and thanks for stopping by! I think you should try to respond to as many as possible. Even reviews posted 2-3 months ago will be read by potential guests.

Great to hear you’re starting to monitor social media – and thanks for stopping by!

]]> By: Dao http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-611 Dao Mon, 29 Jun 2009 11:33:45 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-611 Very useful content, thanks a lot for sharing this. How late can we respond to the reviews though? We have recently been more alert about social media, and starting the process of review response. Do we have to acknowledge the guest reviews that post 2-3 months ago? Very useful content, thanks a lot for sharing this. How late can we respond to the reviews though? We have recently been more alert about social media, and starting the process of review response. Do we have to acknowledge the guest reviews that post 2-3 months ago?

]]> By: Joseph http://www.hotelmarketingstrategies.com/dealing-with-negative-hotel-reviews/comment-page-1/#comment-581 Joseph Tue, 16 Jun 2009 00:27:48 +0000 http://www.hotelmarketingstrategies.com/?p=1397#comment-581 An excellent tips! I will try and follow your guide and edit some. Hey thanks a lot. An excellent tips! I will try and follow your guide and edit some. Hey thanks a lot.

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