Comments on: Exceptional New York City Hotel Service: Interview with Adele Gutman of HKHotels http://www.hotelmarketingstrategies.com/exceptional-new-york-city-hotel-service/ Internet Marketing Ideas for Your Hotel Sat, 31 Jul 2010 20:46:57 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Sylvie Laitre http://www.hotelmarketingstrategies.com/exceptional-new-york-city-hotel-service/comment-page-1/#comment-686 Sylvie Laitre Wed, 19 Aug 2009 14:39:43 +0000 http://www.hotelmarketingstrategies.com/?p=1842#comment-686 Great article Josiah. I am sometimes told that my company is naive in wanting to focus so much on service and guest experience vs going out and performing what some consider 'agressive travel marketing' (going to countless trade shows, visiting numerous agencies, over-printing brochures, etc..). Truth is, as a small independent company we can't afford to do many of those things but when all is said and done, I wouldn't want to. Focusing on our current, faithful followers is much more rewarding for me and for our hotels. Thanks for pointing out another company that shares our views. It's refreshing and very motivating! I've shared your article with all our hotel owners this morning. Sylvie Laitre Director http://www.mexicoboutiquehotels.com/ Great article Josiah. I am sometimes told that my company is naive in wanting to focus so much on service and guest experience vs going out and performing what some consider ‘agressive travel marketing’ (going to countless trade shows, visiting numerous agencies, over-printing brochures, etc..). Truth is, as a small independent company we can’t afford to do many of those things but when all is said and done, I wouldn’t want to. Focusing on our current, faithful followers is much more rewarding for me and for our hotels.

Thanks for pointing out another company that shares our views. It’s refreshing and very motivating! I’ve shared your article with all our hotel owners this morning.

Sylvie Laitre
Director
http://www.mexicoboutiquehotels.com/

]]> By: Caroline Cooper http://www.hotelmarketingstrategies.com/exceptional-new-york-city-hotel-service/comment-page-1/#comment-683 Caroline Cooper Fri, 14 Aug 2009 10:55:40 +0000 http://www.hotelmarketingstrategies.com/?p=1842#comment-683 So glad to see all the basic principles of responding to customers expectations, doing something unique, involving staff and and wowwing the customer does still work - and it doesn't have to cost a fortune. There are many hotels who could learn from these principles. So glad to see all the basic principles of responding to customers expectations, doing something unique, involving staff and and wowwing the customer does still work – and it doesn’t have to cost a fortune. There are many hotels who could learn from these principles.

]]> By: Rajul http://www.hotelmarketingstrategies.com/exceptional-new-york-city-hotel-service/comment-page-1/#comment-681 Rajul Thu, 13 Aug 2009 07:27:31 +0000 http://www.hotelmarketingstrategies.com/?p=1842#comment-681 Great job Josiah! Your interview is full of great ideas for hoteliers. I see so many similarities between your findings with HKHotels in New York and Red Carnation Group in London. Both are independently-managed groups running just a handful of hotels that they can keep a close eye on. Both companies get great guest feedback as they focus long term, investing in guest benefits to generate word of mouth rather than big bucks marketing. The combination of old-style hospitality and online savvy to build reputation is a powerful strategy. Like Red Carnation, HKHotels is also running small luxury hotels that allow the staff to feel confident and comfortable in a friendly atmosphere. Finally, there's the emphasis on transferring best practice between their hotels so that they feed off each other but remain very individual hotels. There are definitely lessons here for the larger hotel groups. I look forward to reading the rest of your series Josiah and to sharing notes with you from across the pond! Great job Josiah! Your interview is full of great ideas for hoteliers.

I see so many similarities between your findings with HKHotels in New York and Red Carnation Group in London. Both are independently-managed groups running just a handful of hotels that they can keep a close eye on. Both companies get great guest feedback as they focus long term, investing in guest benefits to generate word of mouth rather than big bucks marketing.

The combination of old-style hospitality and online savvy to build reputation is a powerful strategy.

Like Red Carnation, HKHotels is also running small luxury hotels that allow the staff to feel confident and comfortable in a friendly atmosphere.

Finally, there’s the emphasis on transferring best practice between their hotels so that they feed off each other but remain very individual hotels. There are definitely lessons here for the larger hotel groups.

I look forward to reading the rest of your series Josiah and to sharing notes with you from across the pond!

]]>