http://www.hotelmarketingstrategies.com/hyatt-concierge/ Internet Marketing Ideas for Your Hotel Sat, 31 Jul 2010 20:46:57 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.hotelmarketingstrategies.com/hyatt-concierge/comment-page-1/#comment-901 130 Hotel Marketing Ideas for 2010 Mon, 28 Dec 2009 07:21:39 +0000 http://www.hotelmarketingstrategies.com/?p=1145#comment-901 [...] Hotels launched @HyattConcierge to provide 24/7 global concierge services via Twitter. Could you do the [...] [...] Hotels launched @HyattConcierge to provide 24/7 global concierge services via Twitter. Could you do the [...]

]]> http://www.hotelmarketingstrategies.com/hyatt-concierge/comment-page-1/#comment-580 Wyn Lydecker Mon, 15 Jun 2009 14:53:50 +0000 http://www.hotelmarketingstrategies.com/?p=1145#comment-580 Hyatt’s massive global marketing efforts aren’t going to mean much when their loyalty cross promotions and customer service cheapen the Hyatt brand image. Twittering won't help either. Our family signed up for a promotion to stay in a Hyatt Resort or Hotel anywhere in the world, via our Chase Rewards/United Mileage Plus card. After spending thousands of dollars on our card and receiving our promotional certificates, we tried to book Hyatt stays in four different cities, only to be told our certificates were no good. When we complained to customer service, we got back a letter filled with grammatical mistakes and sentences that were non-sequiturs. Hyatt’s letter explained their way out of honoring our certificates through technicalities. The certificates are the lowest-level, redeemable in places such as airport locations and frequently visited spots like Uzbekistan. This is no way to build trial or loyalty. In recent travels, we drove past the two of Hyatts where our certificates were not welcome, and we just shook our heads. Our image of Hyatt has been truly damaged. We feel disappointed and cheated. Mr. Wallis needs to look into how Hyatt runs promotions and customer service, if he wants to build his brand. Hyatt’s massive global marketing efforts aren’t going to mean much when their loyalty cross promotions and customer service cheapen the Hyatt brand image. Twittering won’t help either. Our family signed up for a promotion to stay in a Hyatt Resort or Hotel anywhere in the world, via our Chase Rewards/United Mileage Plus card. After spending thousands of dollars on our card and receiving our promotional certificates, we tried to book Hyatt stays in four different cities, only to be told our certificates were no good. When we complained to customer service, we got back a letter filled with grammatical mistakes and sentences that were non-sequiturs. Hyatt’s letter explained their way out of honoring our certificates through technicalities. The certificates are the lowest-level, redeemable in places such as airport locations and frequently visited spots like Uzbekistan. This is no way to build trial or loyalty. In recent travels, we drove past the two of Hyatts where our certificates were not welcome, and we just shook our heads. Our image of Hyatt has been truly damaged. We feel disappointed and cheated. Mr. Wallis needs to look into how Hyatt runs promotions and customer service, if he wants to build his brand.

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