Cheers,

Richard
BluSky Marketing

I’m also interested in how guests respond to BigEars, and how their experiences compare to other data-collection methods.

I hope their customizable audio options create an experience unlike that of being hassled by a telemarketer, but as you said, we can’t know for sure without case studies.

An upfront cost estimate would be useful, indeed. I’m too impatient with websites to inquire about cost.

Julia (if you’re reading) — what do you think? Could you guys add this to BigEars’ site? And could you answer this, as well: “Lastly, once the guest has left the hotel have you missed the boat for collecting their feedback? How successful would this be for business trips or short stays?”

Finally, if any of you Hotelier-Shakers try out BigEars, please send your experiences to Editor@hotelmarketingstrategies.com so we can feature your case study and answer some of these great questions!

And thanks again, Richard.

*shake shake*

Katie

Interesting article Katie. I fully agree that the more available forms of guest communication, the better.

However I would be interested to see better examples of hotels who have used this successfully when they become available, and also case studies of how they compare against web surveys and paper studies?

Would hotel guests not find automated telephone surveys more intrusive and wasteful to their precious time than online surveys? How close will guests associate this to telemarketing, which mostly gets a bad rep, on their holiday?

Also, like Mihir, I would also like to see costing ready available because they state its the fraction of the cost of traditional methods on their website. Is this also true for guest feedback surveys?

Lastly, once the guest has left the hotel have you missed the boat for collecting their feedback? How successful would this be for business trips or short stays?

Again, interesting article and I would like to here more about this system going forward.

Cheers,

Richard,
BluSky Marketing

As you rightly mention, finding young, ambitious and motivated Shakers who want to work for you are indeed hard to find

Cheers
Mihir

It’s interesting that you mention your advantage over larger hotels when it comes to personal handling of guest complaints. It certainly comes naturally to you, but I don’t think the “impersonal” hotels should abandon efforts to personalize, just because they’re big. Like Josiah is always saying, it all comes down to having someone on-site who’s passionate and empowered enough to make decisions that will personally ensure amazing guest experiences — it must be incredibly hard to find people who care about your hotel’s guests as much as you do… because those people are often ambitious enough to start their own hotels

P.S. In my opinion, children are much easier to manage than disgruntled adult customers!

Thanks for your insights, Mihir!

How does this sound:

http://mitaroygoahotel.com/2010/08/01/meet-mr-troubleshooter-at-my-mitaroy-goa-hotel/

Cheers
Mihir

Maybe I should patent the name ASP

It’s specific, fun, and would probably engage people a lot more.