Comments on: What the best hotel managers know about responding to guest reviews http://www.hotelmarketingstrategies.com/review-response-tips/ Internet Marketing Ideas for Your Hotel Wed, 08 Sep 2010 07:45:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Devid http://www.hotelmarketingstrategies.com/review-response-tips/comment-page-1/#comment-2173 Devid Tue, 13 Jul 2010 14:26:36 +0000 http://www.hotelmarketingstrategies.com/?p=2720#comment-2173 The manager of the hotel should give priority to customer sartisfication, so that it will improve the business. However, it requires more best <a href="http://www.clickindia.com/education/professional-studies/hotel-management/" rel="nofollow">hotel management</a> for commanding the system and regulation of hotel. The manager of the hotel should give priority to customer sartisfication, so that it will improve the business. However, it requires more best hotel management for commanding the system and regulation of hotel.

]]> By: Tanji http://www.hotelmarketingstrategies.com/review-response-tips/comment-page-1/#comment-1046 Tanji Fri, 12 Mar 2010 18:26:34 +0000 http://www.hotelmarketingstrategies.com/?p=2720#comment-1046 To know how to handle guest complaint properly in hotel or restaurant see here: http://www.hospitality-school.com/handling-guest-complaint To know how to handle guest complaint properly in hotel or restaurant see here:

http://www.hospitality-school.com/handling-guest-complaint

]]> By: Josiah Mackenzie http://www.hotelmarketingstrategies.com/review-response-tips/comment-page-1/#comment-892 Josiah Mackenzie Wed, 16 Dec 2009 15:56:16 +0000 http://www.hotelmarketingstrategies.com/?p=2720#comment-892 Good story, Tom! Good story, Tom!

]]> By: Tom McCallum http://www.hotelmarketingstrategies.com/review-response-tips/comment-page-1/#comment-891 Tom McCallum Wed, 16 Dec 2009 03:11:49 +0000 http://www.hotelmarketingstrategies.com/?p=2720#comment-891 Nice thread.. and this blog is a must read for me. I guess I've always been an early adopter in online marketing for hotels, and one of my more prominent clients has always been The Reef in Grand Cayman. I've always had them follow the rules you noted above, and hope you regard it as sharing rather than simply self-promotion to share with you a link to theReef's Tripadvisor review page (here : http://bit.ly/8zDmHy ), where you can see how the management there reacts to negative guest reviews. I'd also note that my experience with the Tripadvisor team has always been positive, they have always been responsive in the odd case where we've had cause to contact them. In fact this goes back years.. when they contacted me at the very start of their "Destination Expert" programme, to ask me to be their first DE for Cayman. "Do you realise I run a hotel there?", I asked. "Sure", they said, "but you don't plug it, instead you are an ambassador for Cayman". See.. they've always "got it" :) Nice thread.. and this blog is a must read for me.

I guess I’ve always been an early adopter in online marketing for hotels, and one of my more prominent clients has always been The Reef in Grand Cayman. I’ve always had them follow the rules you noted above, and hope you regard it as sharing rather than simply self-promotion to share with you a link to theReef’s Tripadvisor review page (here : http://bit.ly/8zDmHy ), where you can see how the management there reacts to negative guest reviews.

I’d also note that my experience with the Tripadvisor team has always been positive, they have always been responsive in the odd case where we’ve had cause to contact them. In fact this goes back years.. when they contacted me at the very start of their “Destination Expert” programme, to ask me to be their first DE for Cayman. “Do you realise I run a hotel there?”, I asked. “Sure”, they said, “but you don’t plug it, instead you are an ambassador for Cayman”. See.. they’ve always “got it” :)

]]> By: Jason @ Apartments Liverpool http://www.hotelmarketingstrategies.com/review-response-tips/comment-page-1/#comment-890 Jason @ Apartments Liverpool Tue, 15 Dec 2009 13:32:22 +0000 http://www.hotelmarketingstrategies.com/?p=2720#comment-890 I agree - it's the way the hotel responds to the negative comments. If they show to be actively responding to the complaints they are less likely to receive publicised negative comments. Those standards from Threadneedles Hotel are great - things that every manager must try to strive towards. I agree – it’s the way the hotel responds to the negative comments. If they show to be actively responding to the complaints they are less likely to receive publicised negative comments.

Those standards from Threadneedles Hotel are great – things that every manager must try to strive towards.

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