I take hotel internet marketing pretty seriously on this blog, covering the latest cutting-edge technology that will bring you profits.

But it’s fun to look back at advertising from the past, and today I’d like to look at a little hotel advertising history:

Vintage Hotel Ad Gallery – 50+ old ads from 1880-1980

Read more…

Advertising in search engine results – or pay-per-click (PPC) – has the potential to give you an excellent return on investment. (For those new to this, you can see why here: 10 Reasons Hotels Should Invest in PPC Advertising)

I have helped dozens of businesses use PPC for the past 7 years, am a Google-certified specialist, and personally manage over $1,000,000 in annual ad spend. From this experience, I’ve observed a few common misconceptions.

Myth: High natural search positions make PPC ads redundant

Reality: Paying for clicks when it’s likely a person would click your natural search listing may not seem logical. However, it’s important to do it for branding reasons. Ever wonder why huge corporations advertise for their own names?

They have a ‘lock’ on the top spot in organic rankings, but often purchase ads to increase the certainty that a person ends up on their site…not a competitor’s. Redundancy is good in this situation. It also gives them the ability to quickly distribute new special offers.

Myth: Set it and forget it – You’ll see the best results immediately

Reality: The best results come through continual optimization. There needs to be ongoing split-testing to determine the most effective ad copy, keywords, and bidding strategies. I have seen results improve each week for 6+ months in many cases: you don’t want to settle for sub-par performance.

Myth: Every search engine’s PPC program is the same

Reality: There are obvious similarities between the search platforms offered by Google, Yahoo, MSN, and others – but each has unique nuances. It’s important to learn even the subtle differences to get the best results.

Myth: Only Google matters

Reality: Google currently dominates between 75-80% of the entire paid search market. However, it’s often very competitive. You may get even more visitors by running a campaign on Yahoo or a less popular search engine.

Myth: Click bids are the only factor in ad rankings

Reality: There are many factors involved. Google uses quality score – a mix of ad relevance and clickthrough rates – to determine where to position ads. Bidding more may increase your ranking to a certain extent, but cash-rich companies cannot just buy their way in with a weak campaign.

Myth: The content network should always be avoided

Reality: The content network is where search engines allow other websites to display PPC ads for additional revenue. Sometimes, the click quality is slightly lower than search – but not always. Clicks are often cheaper to obtain here, and the overall cost per conversion (sale) may be lower. You need to test to find what is true in your market.

Myth: Position #1 is the most effective

Reality: It may feel good to win the auction and be on top, but that doesn’t always mean you’ll get best ROI. Research shows that positions 2-5 often have much better conversion rates. My experience confirms this.

Myth: Click fraud is too large a risk

Reality: The risk does exist, but its presence should not stop you from starting a campaign. Since their revenue is dependent on getting advertisers to use their networks, search engines have gotten smarter about detecting and preventing fraud. More importantly, there are several steps you can take to minimize your exposure to risk. Geo-targeting, analytics checking, and testing all help to prevent fraud.

Myth: A good PPC campaign will always give good ROI

Reality: Even a brilliant ad campaign will fail if your website isn’t properly optimized. A good ad campaign will only bring more people to your website – it cannot guarantee sales. I suggest you take a few lessons from ecommerce websites, and give your web booking system a makeover to turn more clicks into reservations.

Microsoft and Yahoo recently announced a major partnership to develop their search technologies. This is an important development in the search industry, so I wanted to briefly share the facts with you.

What happened

Microsoft and Yahoo created a partnership where:

• Microsoft’s technology and Bing! algorithm will power Yahoo search
• Yahoo will become the exclusive sales force for both companies’ premium (large) advertisers
• Self-serve (smaller) advertisers will use Microsoft AdCenter for both platforms
• Each company will maintain their separate display advertising businesses

The agreement will last for 10 years. However, the deal must pass regulatory approval in 6 months, and will take at least 2 years after that to complete.

Why it’s important

Basically, this alliance was formed to make a stronger competitive alternative to Google. Since Google currently has around a 78% paid search market share, it was often not worthwhile to develop separate ad campaigns for the Yahoo and Microsoft platforms (especially for smaller properties).

Hotel advertising implications

Nothing will change immediately: this is a long-term deal. It will take many months (if not years) to fully realize. But it’s encouraging to see a serious competitor to Google in the search marketing space. The combined R&D capabilities of these two companies could drive innovation…which is always a good thing.

What’s your opinion on this development?

To make smart marketing decisions, you need solid information. Of course, this is true in any economic climate, but with a possible slowdown ahead in the travel industry, the stakes are even higher.  All marketing expenditures must be justified by results.

If you’ve been marketing for a while, you undoubtedly know some metrics that work for traditional marketing and advertising campaigns.  However, the rules of the game change once you begin marketing online and encounter a wide variety of new media options.

What metrics should you use to measure the effectiveness of your digital hotel marketing campaign?  Let’s start off by putting aside a couple web marketing metrics that have been used in the past, but aren’t really that helpful anymore.

• Number of ad views – in the early days of the web, it was common to purchase advertising based on the number of ad impressions or views.  Now, there are other more effective ways (such as pay-per-click).
• Website visitors – the number of people that visit your website might have little correlation to the effectiveness of your marketing campaign.

Should you track these?  Absolutely.  They just don’t provide enough insight.  So let’s move on to some more helpful metrics.

1. Conversion rate – what percentage of website visitors are booking a room?
2. Cost per booking – actually, you should be tracking a wide variety of “cost-per” actions for any advertising campaign. How much does each click, visitor, and lead cost? Spending must be tied to revenue gains.
3. Referral source type – knowing the type of websites that provide the most visitors can help you decide the direction of your marketing campaign
4. Search engine rank – How high do you rank in search results for each important keyword phrases?  Search is still the #1 way people find websites, so you need to list high for key phrases.
5. Social media mentions – How many bloggers and social travel networking websites are talking about your hotel?

Those are the core metrics that are important for anyone doing hospitality marketing.  Other metrics that could be useful in your situation include:

• Percentage of positive mentions in social media – this statistic is a little harder to generate, but the results are more insightful.  What is the overall consensus on your facility?
• Average time on site – how long do people stay on your site?
• Bounce rate – how many people leave your website without visiting any other pages (the lower this number, the better)
• Reservation abandonment rates – you need to know when and where potential guests are giving up in your booking system
• Top referral keywords – which phrases do people use to find your website?
• Number of inbound links – your goal should be to increase the quantity and quality of inbound links each month
• Google Pagerank – Google’s measure of website authority

Whatever combination of indicators you plan to use, the important thing is that you track and save this information.  You can only make efficient marketing decisions by looking at historical data, and then focusing your marketing resources on what works.

Let me ask you this: What metrics do you use for digital marketing?