Not many people in the hotel industry know this, but my very first venture was an RSS software company. I saw RSS as the direct distribution channel of the future, but it turned out Twitter largely fills this purpose.

You don’t have to be a Twitter power user to set up searches and lists that provide you with a customized flow of information and content. This was the vision of RSS, and I’m pleased to see this come true – even if through a different technology.

I used to promote Feedburner. Today I set up @HMSblog for those who want new post notifications from this blog… and none of the thoughts, ideas, and chatter on @HMarketingHelp

I’ve wanted to re-design this blog for a very long time, and now its finally live! My friend David did a great job with the design, and I wanted to point out the marketing strategy that went into the layout.

“One Big Thing” on the homepage

Traditional blog layouts – with the newest post on top – can lack focus. There is no “One Big Thing” for a first-time visitor to click. With the new layout, I prominently feature one important post at the top of the homepage.

Quickly display new & best content

I wanted to adopt a magazine-style homepage for two reasons: 1) to quickly show what has been recently published, 2) to display some of the site’s most important content (we’re calling this “HMS 101″).

Encourage email signup

I’ve been talking a lot about email the past few weeks, so by now you should see why I want everyone reading this blog to receive my weekly email summary. Because of this, I’m making the email signup box a prominent part of the sidebar.  I have exclusive VIP content planned for email subscribers, and want as many people as possible to get in on this.

Encouraging participation

I really want to open up the content here to other voices and viewpoints. While I’ve tried to encourage this in the past, I’m making the options for participating very clear in the sidebar design.

Integrating video

Video will play an increasingly important role in the future, and it’s something I want to do a lot more of in coming posts. Our new YouTube channel will be a mix of me talking into the camera, live interviews, and how-to screen captures. Again, I wanted the design to reflect this new priority.

Improved comment area

Blog communities revolve around the comments section. Typically only a small percentage of readers post a comment, so I wanted to improve the comment area to encourage more discussion. The big things we added are threaded comments (so you can reply to others), and comment subscription (so you can be notified when someone replies to you).

Focus on new “Insider’s Circle” program

This is something I’m very excited about: a toolbox for hotel marketers. It contains everything my colleagues and I use for the day-to-day management of hotel marketing campaigns out in the “real world.” So it’s more than theory and strategy – it’s very practical use-it-now stuff.  The “Insiders’ Circle” is opening to the public on Tuesday, and I’ll post an explanation then…

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I would love your feedback on this new design: What do you think? Do you see any little improvements I can make on it?

While at Blog World I had the chance to interview Andraz Tori, co-founder and CTO of Zemanta. Here’s his explanation of how the service works:

If you’re publishing a blog or similar website, you should definitely check them out. You can learn more at Zemanta.com.

According to research conducted by Hubspot, organizations that blog get:

• 97% more inbound links to their website (improving search rankings)
• 55% more website visitors

Are you blogging yet?

Some of the best learning comes from observing how other people do things. For a recent project, I wanted to look at other hotel blogs, but realized there is no complete list of hotels that blog. That’s why I put together this list of over 150 hotels that blog:

Hotel Blog Mega-List on BlogforGuests

Enjoy!

Over the past few months, I’ve been collaborating with professional blog developer Adam Malseed to create blog marketing training resources for hotels and hospitality companies. Today, we’re happy to announce the release of our free e-book:

Download Blogging for Guests

In this 20 page guide, you’ll learn why blogs are essential for marketing today, and how they can increase your profits.

This week, I’m going to be blogging from blogforguests.com: sharing exclusive interviews and tips on how you can use blog marketing effectively. And then on Friday, we’re releasing another free resource that is getting some finishing touches right now.

So, I invite you to visit blogforguests.com during this week as I blog over there. Regular posting will resume again here shortly.

Twitter can be a powerful promotional tool for your blog or website, but it also makes a great supplement.

Twitter adds personality to your brand

Many top blogs are becoming like online magazines. Staffed by full-time professional writers, there is a tendency to become overly factual.

But through a Twitter account, many corporate bloggers feel more free to be themselves and lighten up a bit. By bringing these two tools together, you can provide both informative content and a little personality behind it.

Twitter helps you get to know your readers

Blog discussions in the comment section can serve the same function, but I find them to be less spontaneous than the back-and-forth nature of Twitter. For any blogger, it’s important to build relationships with your readers, and regular communication is the way to do that.

Twitter expands your network

I’ve probably met more new people through Twitter than any other social networking tool. Whether it’s another blogger or a business you wanted to find, Twitter can help open doors and establish connections.

Twitter is an idea goldmine

If you follow the right people, just watching the tweets stream by for a few minutes can give you lots of fresh ideas and interesting links. I use TweetDeck to carefully monitor a select group of people’s tweets, and usually check in a few times each day.

Additionally, you can get a lot of very good ideas by asking questions to your followers. Whether you just want a second opinion on your logo design, or need to do a more in-depth survey, it’s a very convenient to have real time feedback.

Twitter is also a great research tool

Twitter is a recorded stream of consciousness of the web. Entering keywords into search.twitter.com helps you measure the pulse of what people are thinking.

Twitter is the preferred subscription method for some

Some people would rather receive your blog updates on Twitter than through RSS or email. Whether the motive is accessibility or security, cross-promoting blog updates on Twitter is a good idea for these people.

Let me ask you: Does Twitter help you as a blogger? Drop by my shiny new Twitter page and let me know.

The difference between Google and Twitter

After last week’s experiment, several months of testing various Twitter integration tactics, and reaching 100,000+ people in 36 hours, I’ve learned some interesting things.

Read more…

How to get bloggers to write about you

If you are serious about building your hotel’s web presence, reaching out to travel bloggers is a smart strategy. In many ways, bloggers are the journalists of this new media landscape, so you need to treat them as you would the press.

Read more…

Thinking about launching your own blog? Here’s some friendly advice: Don’t. And if you’ve already got one, pull the plug.

That’s the opening paragraph in a recent article by Wired that suggests blogging is dead.  Obsolete. More suited to 2004 than 2008.

I disagree.

Now, the author does raise a few valid points:

Writing a blog today isn’t the same as four years ago. This is true.  The blogosphere has become far more crowded than it used to be. Publishing a blog isn’t as unique as it once was, and you may not receive the same attention.

When blogging was young…posts quickly skyrocketed to the top of Google’s search results. Again, true.  I remember blogging during that time, and it was far more common for posts to achieve top rankings (along with the traffic and links that come with that).

Text-based websites aren’t where the buzz is anymore. Maybe, but buzz doesn’t always equal effectiveness. Besides, blogs should only be one part of your social media strategy and overall web presence.

These arguments against blogging fail to recognize how blogs can still be foundational to an effective hotel marketing plan.

The more useful information you publish, the larger your web presence will be. A blog is one of the most search-friendly publishing methods, and you can increase the number of visitors to your site by writing prolifically on useful topics.

Blogs provide the opportunity to be an authority of the subject you cover, whether it’s a destination or a niche in the hospitality industry.  Your writing is compiled into a library of knowledge that visitors can browse through, and you can re-use in future marketing material.

The popularity of social multimedia websites like Flickr and YouTube do not mean an end of blogging.  In fact, I recommend embedding photos and video content into your hotel blog, making it a destination resource.

So while blogging’s buzz factor may have worn off, its usefulness to a hotel marketer has not. (Just look at Bill Marriot, whose blog has brought in $5 million in additional revenue.)  This is just another reminder not to jump on the blogging bandwagon without carefully considering the advantages and disadvantages of hotel blogging.